Before submitting feedback
Your portal’s administrator decides whether the form offers screenshots and page details. Category questions may also appear after you choose a category. Answer any question marked as required before submitting.
These options are available in the main app, the public feedback portal and the embedded widget when enabled for that portal.
Attach a screenshot
- Select Attach screenshot and choose an image from your device.
- Use Draw, Box or Arrow to mark the relevant area.
- Use Undo annotation if you need to remove a mark.
- Select Use screenshot to attach the finished image.
- Review the preview before submitting the feedback.
After attaching it, you can select Annotate to edit the marks, Replace screenshot to choose another image or Remove screenshot to leave it out.
Use a PNG or JPEG smaller than 5 MB. The edited image is saved as PNG and must fit the 2 MB limit after editing. If the form cannot prepare it, try a smaller image or crop the original before uploading it.
This is an image upload: the form does not automatically take a screenshot of your screen. Check that the image only shows what you intend to share. It will be visible with the submitted feedback.
Review page and browser details
When offered, Include page and browser details is selected initially. Open Review details being attached to check the information, or untick the option to leave it out.
The details include the submission source, page address, browser, language and window size. Query parameters and URL fragments are removed from the page address. In an embedded widget, the address identifies the page on the host website where the widget is running.
Read the submitted details
Open the feedback item to review its extra answers, page details and screenshot. These give your team the context supplied with the original request; read them alongside the title and description.
Portal administrators can change these options under Feedback collection settings.