Customer feedback software

Manage your
feedback in
one place.

Give customers somewhere to share ideas. Use AI to sort requests, plan what to build next and let people know when you release an update.

Start free trial See how it works

5-day free trial · No credit card required

WATCH THE PRODUCT DEMO
A walkthrough of FeedbackNexusWatch on YouTube

FeedbackNexus product demo

Built by BPS Designs.
A family business in Lancashire.

Since 2005Building and maintaining software
135,000+Users across our platforms

From BPS Designs,
the team behind SwimClub Manager

How it works

Collect feedback and
plan your next release.

Keep requests, priorities and release updates together so your team can see what customers need and what happens next.

01 / COLLECT

Collect requests and suggestions

Customers can submit ideas through your feedback portal or a widget on your website. Organise their requests into categories as they arrive.

See feedback collection
02 / UNDERSTAND

Sort feedback with help from AI

Find similar requests, check sentiment and review suggested priorities. Your team decides which ideas to take forward.

See the AI features
03 / ACT

Share plans and release updates

Publish a roadmap so customers can see what you’re working on. Use changelogs to explain what has changed when you release an update.

See product roadmaps

Illustrations use sample feedback.

Portal settings

Set up a portal
for your customers.

View all features

Use your own
logo, colours and domain.

Match your portal to your website and host it on your own domain. There’s no “powered by” branding to remove.

View branding options
feedback.yourcompany.com
Your CompanyExample portal

Help shape what’s next.

Share an idea. Follow its progress.

Dark modePlanned
Export feedbackUnder review

Illustrative portalOcean blue selected

Track feedback and engagement

See how customers use your portal and which topics come up most often.

Send updates to Slack or Discord

Use webhooks to send new feedback notifications to your team’s channels.

Publish release notes

Write and publish changelogs so customers can see what you’ve added or fixed.

Getting started

Create your first
feedback portal.

Create an account, set up your portal and share the link with your customers. The getting started guide walks you through each step.

Read the getting started guide
  1. 01

    Create your workspace

    Start your 5-day free trial. No credit card required.

  2. 02

    Set up your portal

    Add your branding, organise categories and set up your portal.

  3. 03

    Start collecting feedback

    Share your portal or embed a widget and start collecting feedback.

About the team

We’ve been building
software since 2005.

BPS Designs is an independent, family-owned software company. These reviews are from customers of our other product, SwimClub Manager.

The support is always first rate and the team respond to queries and suggestions very quickly. Overall simply excellent service.
RSRick SkerrowSwimClub Manager customer
SCM listens to its users and implements improvements that we actually want and need. I would recommend this to any swimming club without hesitation.
DFDarren FowlerSwimClub Manager customer
So much more efficient, very easy to use, and an amazing and responsive support team. Definitely made my life a lot easier.
TSTracey SpinnerSwimClub Manager customer
Read about BPS Designs

Try FeedbackNexus

Start collecting
customer feedback.

Try the features for 5 days and see whether they suit your team.

Start your free trial

5 days free · No credit card required

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