Open duplicate review
Use the duplicate-management option for your portal to open Manage Duplicates. Duplicate detection is available on Pro and Enterprise. If existing feedback has not been analysed, the screen offers Enable AI Analysis to process it.
A suggested match is a reason to compare the original requests. Similar wording does not necessarily mean two people need the same change.
Check a group
Read the items in the suggested group and compare the problem, requested outcome and category. Use Preview Merge to inspect the proposed result, including the explanation, confidence and combined votes or comments.
Select Merge Items only when you want to combine the requests. Follow the merge dialog and confirm the result you intend. Previewing a merge does not itself merge the items.
Dismiss a false match
- Find the suggested group.
- Select Not a Duplicate.
- Review the list in Dismiss Duplicate Group.
- Select Dismiss Group, or Cancel to leave it in the queue.
Dismissing hides that group from the duplicates list. It does not delete, merge or reject the underlying feedback. Users can still find the separate items in the portal.
This is different from ignoring a comment for reply checks. Comment reply controls affect the unanswered-comment queue, not duplicate review.
If a count or suggestion looks wrong
Refresh the duplicate screen and inspect the items themselves. A similarity warning alone is not a reason to merge. If the screen and counts still disagree, note the affected item titles and contact support.