Reply to a comment
Open the feedback item, read the discussion and choose Reply on the relevant comment. Write your answer and submit it. Where your plan offers AI Reply, review and edit the draft before posting it; generating a draft does not send it.
An internal note is for the team and is separate from a public reply to a customer.
Work through unanswered comments
Open Unanswered Comments from the portal navigation. You can reply from that screen without opening every feedback item. Check the surrounding discussion if a short comment does not provide enough context.
Some comments do not need an answer: a thank-you, an acknowledgement or a conversation that has already finished. Select Ignore to exclude one from reply checks. It remains visible in the discussion and is not deleted.
The unanswered screen removes an ignored comment from its queue. The confirmation offers Undo if you ignored it by mistake.
Restore an ignored comment
Open the original feedback item, find the comment marked Ignored and select Unignore. The app can then include it in unanswered checks again if it still needs a reply.
These are team controls and may not be offered in a public view or to a user without management permissions.
Understand response reports
Ignoring a comment does not count as replying to feedback. Response metrics use public team replies, rather than status changes, internal notes or the act of removing a comment from the queue.