Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and BPS Designs Ltd. ("Company", "we", "us", "our"), a company registered in England and Wales, regarding your use of the FeedbackNexus platform and related services.

By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

These Terms apply to all users of our services, including visitors, customers, and end-users of customer feedback portals.

2. Description of Service

FeedbackNexus is an AI-powered feedback management platform that enables businesses to:

Collect customer feedback through branded portals
Analyse feedback using artificial intelligence
Manage product roadmaps and feature requests
Generate automated changelogs and reports
Integrate with third-party tools and services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, though we will endeavour to provide reasonable advance notice of material changes.

3. Account Registration and Security

3.1 Account Creation

To use our services, you must create an account by providing accurate and complete information. You are responsible for maintaining the accuracy of your account information.

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorised use
Using strong passwords and enabling two-factor authentication where available

3.3 Account Eligibility

You must be at least 16 years old to create an account. By creating an account, you represent that you meet this age requirement and have the authority to enter into these Terms.

4. Acceptable Use

4.1 Permitted Use

You may use our services for lawful business purposes in accordance with these Terms and applicable laws.

4.2 Prohibited Activities

You agree not to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Upload malicious code, viruses, or harmful content
Attempt to gain unauthorised access to our systems
Interfere with or disrupt our services
Use our services for spam or unsolicited communications
Reverse engineer or attempt to extract source code
Resell or redistribute our services without permission
Use our services to collect personal data without consent
Engage in any activity that could harm our reputation

4.3 Content Standards

All content you submit must be:

Accurate and not misleading
Respectful and professional
Free from offensive, discriminatory, or harmful material
Compliant with applicable laws and regulations

5. Subscription Plans and Billing

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Current plans and pricing are available on our website.

5.2 Billing and Payment

Subscription fees are billed in advance on a monthly or annual basis
All prices are in British Pounds (GBP) and exclude VAT where applicable
Payment is due immediately upon subscription or renewal
We accept major credit cards and other payment methods as specified
Failed payments may result in service suspension

5.3 Free Trial

We offer a 5-day free trial for new customers. No payment information is required to start the trial. The trial automatically expires unless you subscribe to a paid plan.

5.4 Refunds

We offer a 30-day money-back guarantee for new subscriptions. Refund requests must be submitted within 30 days of initial payment. Refunds are processed to the original payment method within 5-10 business days.

6. Intellectual Property Rights

6.1 Our Intellectual Property

FeedbackNexus, including all software, designs, text, graphics, and other content, is owned by BPS Designs Ltd. and protected by intellectual property laws. You may not copy, modify, or distribute our intellectual property without written permission.

6.2 Your Content

You retain ownership of content you submit to our platform. By submitting content, you grant us a licence to use, store, and process it as necessary to provide our services.

6.3 Feedback and Suggestions

Any feedback or suggestions you provide about our services may be used by us without restriction or compensation.

6.4 Third-Party Content

Our services may include content from third parties. Such content remains the property of its respective owners.

7. Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms.

7.1 Data Processing

By using our services, you consent to our processing of your data as described in our Privacy Policy.

7.2 Data Security

We implement appropriate technical and organisational measures to protect your data, but cannot guarantee absolute security.

7.3 Data Retention

We retain your data as described in our Privacy Policy and as necessary to provide our services.

8. Service Availability and Support

8.1 Service Level

We strive to maintain 99.9% uptime for our services, though we cannot guarantee uninterrupted availability. Scheduled maintenance will be announced in advance when possible.

8.2 Support

We provide customer support via email during UK business hours. Enterprise customers receive priority support with faster response times.

8.3 Service Modifications

We may modify our services to improve functionality, security, or compliance. We will provide reasonable notice of material changes that affect your use of the services.

9. Termination

9.1 Termination by You

You may terminate your account at any time by contacting us or using the account closure feature. Termination does not entitle you to a refund of prepaid fees.

9.2 Termination by Us

We may terminate or suspend your account if you:

Breach these Terms
Fail to pay subscription fees
Engage in prohibited activities
Pose a security risk to our services

9.3 Effect of Termination

Upon termination:

Your access to our services will cease
We may delete your data after a reasonable retention period
You remain liable for any outstanding fees
Provisions that should survive termination will continue to apply

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimer

Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

10.2 Limitation of Liability

To the maximum extent permitted by law, BPS Designs Ltd. shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, data, or business opportunities
Damages exceeding the amount paid by you in the 12 months preceding the claim
Damages arising from third-party services or integrations

10.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under applicable law

11. Indemnification

You agree to indemnify and hold harmless BPS Designs Ltd., its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

Your use of our services
Your violation of these Terms
Your violation of applicable laws
Content you submit to our platform
Your infringement of third-party rights

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in the European Union, you may also bring proceedings in the courts of your country of residence.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating formal proceedings, we encourage you to contact us to resolve any disputes informally.

13.2 Mediation

If informal resolution is unsuccessful, disputes may be resolved through mediation before proceeding to court.

13.3 Consumer Rights

If you are a consumer, these Terms do not affect your statutory rights under applicable consumer protection laws.

14. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices.

14.1 Notification of Changes

We will notify you of material changes by:

Email notification to your registered address
Prominent notice on our website or platform
In-app notification when you next access our services

14.2 Acceptance of Changes

Continued use of our services after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using our services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and BPS Designs Ltd. regarding your use of our services.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

15.5 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

16. Contact Information

If you have questions about these Terms or need to contact us for any reason:

Legal Enquiries: Contact our legal team
Subject: Terms of Service Enquiry

Company Details:
BPS Designs Ltd.
Registered in England and Wales
United Kingdom

General Enquiries:
Contact us