Help & Support
Get the help you need to make the most of FeedbackNexus. From quick setup guides to detailed documentation, we're here to support your success.
Quick Help
Common tasks and quick solutions
Getting Started
New to FeedbackNexus? Start here for a quick overview of the platform.
- Create your first feedback portal
- Customise your branding and categories
- Share your portal with customers
- View and manage feedback submissions
Setup & Configuration
Learn how to configure your feedback portals and integrations.
- Portal customisation options
- Category management
- Webhook integrations setup
Billing & Account
Manage your subscription, billing, and account settings.
- Upgrade or downgrade plans
- Update payment methods
- View billing history
- Cancel subscription
Frequently Asked Questions
Find answers to the most common questions
How do I get started with FeedbackNexus?
Simply sign up for a free trial, create your first feedback portal, customise it with your branding, and share the link with your customers. No credit card required for the 5-day trial.
Can I customise the look of my feedback portal?
Yes! You can customise colours, logos, and styling to match your brand. Pro and Enterprise plans include full custom branding options.
How do I set up webhook integrations?
Go to your portal settings, find the integrations section, and add your Slack or Discord webhook URLs. We provide step-by-step guides for both platforms.
What happens when my trial expires?
Your trial lasts 5 days with full access to all features. After that, you'll need to choose a paid plan to continue using FeedbackNexus. Your data is preserved during the transition.
Can I change my plan later?
Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing adjustments.
How do I export my feedback data?
You can export your feedback data as CSV files from your portal dashboard. This includes all feedback items, categories, and user information.
Is my data secure?
Yes, we take security seriously. All data is encrypted in transit and at rest, hosted on secure Google Cloud infrastructure with regular backups.
Do you offer refunds?
We offer a 30-day money-back guarantee. If you're not satisfied with FeedbackNexus, contact us within 30 days for a full refund.
Get Additional Support
Still need help? We're here to assist you
Email Support
Send us an email and we'll get back to you within 24 hours during UK business hours.
Contact Form
Use our contact form to send detailed questions or feedback about the platform.
Feature Guides
Learn about all the features available in FeedbackNexus and how to use them effectively.
Account & Billing Issues
Common account-related questions and solutions
I forgot my password
Use the "Forgot Password" link on the login page to reset your password. You'll receive an email with instructions to create a new password.
My payment failed
Check that your payment method is valid and has sufficient funds. You can update your payment method by clicking the "Manage Billing" button on your dashboard. Contact support if the issue persists.
I want to cancel my subscription
You can cancel your subscription at any time by clicking the "Manage Billing" button on your dashboard. Your access will continue until the end of your current billing period.
I need a VAT invoice
VAT invoices are automatically generated for UK customers. You can download them by clicking the "Manage Billing" button on your dashboard.
Still Need Help?
Our support team is ready to assist you
We aim to respond to all enquiries within 24 hours during UK business hours