Simple, Transparent Pricing
Choose the perfect plan for your team. All plans include a 5-day free trial with full access to features.
Choose Your Plan
All plans include our 5-day free trial with no credit card required
Basic Plan
- Up to 1,000 feedback items
- 1 admin user
- 5 categories
- 1 feedback portal
- Analytics and reporting
- AI-powered sentiment analysis
- Email support
- 5-day free trial
Pro Plan
- Up to 5,000 feedback items
- 5 admin users
- 10 categories
- 3 feedback portals
- Analytics and reporting
- AI-powered sentiment analysis
- Email support
- 5-day free trial
- Custom branding
- AI-powered prioritisation
- AI-powered duplicate detection
- Automated notifications
Enterprise Plan
- Unlimited feedback items
- Unlimited admin users
- Unlimited categories
- 6 feedback portals
- Analytics and reporting
- AI-powered sentiment analysis
- Email support
- 5-day free trial
- Custom branding
- AI-powered prioritisation
- AI-powered duplicate detection
- Automated notifications
- Custom domain with SSL - Host on your own domain with automatic SSL certificates
- Domain management tools - Easy DNS setup and subdomain configuration
- White-label experience
All prices are in British Pounds (GBP) and exclude VAT where applicable.
Feature Comparison
Compare features across all plans to find the perfect fit for your needs
| Feature | Basic | Pro | Enterprise |
|---|---|---|---|
| Feedback Items | 1,000 | 5,000 | Unlimited |
| Admin Users | 1 | 5 | Unlimited |
| Feedback Portals | 1 | 3 | 6 |
| Custom Branding | |||
| AI-Powered Duplicate Detection | |||
| Custom Domain & SSL | |||
| Analytics & Reporting | |||
| Email Support | |||
| Free Trial | 5 days | 5 days | 5 days |
Frequently Asked Questions
Everything you need to know about our pricing and plans
Can I change plans at any time?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing adjustments.
What happens during the free trial?
You get full access to all features of your chosen plan for 5 days. No credit card required to start. You can cancel anytime during the trial with no charges.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and bank transfers for enterprise customers. All payments are processed securely.
Is VAT included in the pricing?
Prices shown are exclusive of VAT. UK customers will have VAT added at checkout where applicable. EU customers may be subject to local VAT rates.
Can I get a custom domain on the Pro plan?
Custom domains with SSL certificates are exclusive to our Enterprise plan. This ensures you get the full white-label experience with professional domain management tools.
Do you offer refunds?
We offer a 30-day money-back guarantee. If you're not satisfied with FeedbackNexus, contact us within 30 days for a full refund.
What kind of support do you provide?
All plans include email support with detailed responses. We aim to respond to all enquiries within 24 hours during UK business hours.
Ready to Get Started?
Join hundreds of companies already using FeedbackNexus to build better products
5-day free trial • No credit card required • Cancel anytime