Integrations & Embeddable Widgets
Connect FeedbackNexus with your existing workflow tools and embed feedback portals directly on your website.
Available Integrations
Connect with the tools your team already uses
Embeddable Widget
Embed your feedback portal directly on your own website with simple JavaScript and HTML code.
- Simple JavaScript integration
- Customisable HTML structure
- Matches your website's branding
- Seamless user experience
- No external redirects required
Slack Integration
Get instant notifications in your Slack channels when new feedback is submitted to your portals.
- Real-time feedback notifications
- Customisable message formatting
- Channel-specific routing
- Rich message previews with feedback details
- Direct links to feedback items
Discord Integration
Keep your Discord community and team channels updated with new feedback submissions.
- Instant Discord notifications
- Embed-rich messages
- Multiple channel support
- Community engagement tracking
- Automated feedback summaries
How Webhook Integrations Work
Simple setup process that takes just minutes
Create Webhook
Set up a webhook in your Slack workspace or Discord server following their documentation.
Add to FeedbackNexus
Copy the webhook URL and paste it into your FeedbackNexus portal's integration settings.
Stay Informed
Receive real-time notifications whenever new feedback is submitted to your portals.
Why Use Webhook Integrations?
Keep your team connected and responsive
Instant Notifications
Get notified immediately when new feedback arrives, so you can respond quickly to customer needs.
Centralised Communication
Keep all team members informed without having to check multiple platforms or dashboards.
Easy Setup
No complex configurations or technical expertise required. Just copy and paste your webhook URL.
Setup Guides
Step-by-step instructions for each platform
Embedding the Widget on Your Website
- Log in to your FeedbackNexus admin panel
- Go to your portal settings and find the "Embed Code" section
- Copy the provided JavaScript code snippet
- Paste the JavaScript code into your website's HTML head section
- Copy the HTML structure code
- Place the HTML code where you want the feedback portal to appear
- Customise the styling to match your website's design
Setting Up Slack Webhooks
- Go to your Slack workspace settings
- Navigate to "Apps" and search for "Incoming Webhooks"
- Add the Incoming Webhooks app to your workspace
- Choose the channel where you want notifications
- Copy the webhook URL provided by Slack
- Paste the URL into your FeedbackNexus integration settings
Setting Up Discord Webhooks
- Open your Discord server settings
- Go to "Integrations" in the left sidebar
- Click "Create Webhook" or "View Webhooks"
- Choose the channel for notifications
- Customise the webhook name and avatar (optional)
- Copy the webhook URL
- Add the URL to your FeedbackNexus portal settings
Frequently Asked Questions
Common questions about webhook integrations
Which plans include webhook integrations?
Webhook integrations are available on all plans - Basic, Pro, and Enterprise. There are no additional costs for using Slack or Discord webhooks.
Can I set up multiple webhooks?
You can configure one webhook URL for Slack and one webhook URL for Discord per feedback portal. This allows you to receive notifications in both platforms simultaneously.
What information is included in notifications?
Notifications include the feedback title, category, sentiment score, user information (if provided), and a direct link to view your portal.
Can I customise the notification format?
Currently, notifications use a standard format optimised for readability. We're working on customisation options for future releases.
Are there any rate limits?
We respect the rate limits of Slack and Discord APIs. Notifications are sent in real-time but may be queued during high-volume periods to prevent rate limiting.
Ready to Connect Your Tools?
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