Comprehensive Feedback Analytics & Reporting
Make data-driven product decisions with FeedbackNexus’s powerful analytics and reporting suite. Our platform turns raw feedback into actionable insights—giving SaaS teams clear visibility into user sentiment, trends, and ROI.
Analytics Capabilities
Comprehensive insights to drive product decisions
Real-Time Dashboards
Visualize sentiment trends, feedback volume, and top-requested features on customizable dashboards.
User Segmentation
Analyze feedback patterns by roles, subscription tiers, and demographics to understand user groups.
Sentiment Tracking
Monitor changes in user sentiment and emotional tone over time to spot emerging issues or successes.
Category & Channel Insights
Analyze feedback by category and source for granular understanding across all channels.
ROI & Impact Reports
Quantify time saved, faster delivery, and increased satisfaction with automated, exportable reports.
Export & Collaboration
Download analytics in multiple formats for presentations and team reviews.
Key Performance Indicators
Track the metrics that matter most for your product success
Feedback Volume
Total feedback submissions, growth rates, and submission patterns across time periods.
Satisfaction Score
Overall customer satisfaction based on sentiment analysis and feedback ratings.
Response Time
Average time to acknowledge, respond to, and resolve customer feedback items.
Resolution Rate
Percentage of feedback items that result in implemented features or resolved issues.
Active Contributors
Number of users actively providing feedback, voting, and engaging with the community.
Feature Success Rate
Success rate of shipped features based on post-release feedback and adoption metrics.
Key Benefits
Make data-driven decisions with comprehensive feedback analytics
Prove Product Value
Demonstrate the impact of product decisions with concrete data and measurable improvements in customer satisfaction.
Identify Valuable Segments
Understand which user segments provide the most valuable feedback and drive the highest business impact.
Track Product-Market Fit
Monitor improvements in product-market fit over time through sentiment analysis and engagement metrics.
Start Analysing Your Feedback Data
Transform feedback into actionable business insights
5-day free trial • No credit card required • Full analytics suite included