Powerful Features for Modern Teams
Discover how FeedbackNexus transforms customer feedback into actionable insights with AI-powered analysis, smart prioritisation, and seamless integrations.
Core Features & Benefits
Comprehensive feedback management with AI-powered intelligence
Smart Feedback Collection
Create branded feedback portals that match your company's look and feel with powerful collection capabilities.
- Custom feedback portals with full branding
- Custom domain integration (feedback.yourcompany.com)
- Embeddable widgets for your own website
- Multi-channel collection (web portals, widgets, direct submissions)
- Category organisation (features, bugs, improvements, custom)
- Public feedback portals for community engagement
Benefits:
- Centralise all customer feedback in one place
- Maintain brand consistency across all touchpoints
- Build trust with customers using familiar company URLs
- Reduce scattered feedback across emails and support tickets
AI-Powered Intelligence
Advanced artificial intelligence that transforms raw feedback into actionable insights automatically.
- Sentiment analysis for customer emotions and satisfaction
- Priority scoring based on votes, sentiment, and user segments
- Smart categorisation with automatic suggestions
- Advanced duplicate detection with semantic understanding
- Trend analysis to spot emerging patterns and issues
Benefits:
- Make data-driven decisions with AI insights
- Prioritise development efforts based on real user impact
- Save hours of manual feedback analysis
- Never miss critical issues or opportunities
AI-Powered Duplicate Detection
Advanced AI technology that automatically detects and prevents duplicate feedback submissions, keeping your portal organized and actionable.
- Intelligent Content Analysis: Uses Google's Vertex AI embedding technology for semantic understanding
- Real-Time Detection: Instant analysis as users type their feedback
- Smart User Experience: Shows similar feedback with vote counts and details
- 85% Similarity Threshold: Precise detection that avoids false positives
- Admin Management Tools: Automatic duplicate groups and merge suggestions
- One-Click Merging: Intelligently consolidates votes, comments, and followers
Benefits:
- Reduce clutter and duplicate noise in your feedback portal
- Help users discover existing feedback they might have missed
- Consolidate feedback to show true demand and priority
- Save time on manual duplicate management
- Improve user experience with informed submission choices
Advanced Analytics & Reporting
Comprehensive analytics and reporting tools to measure feedback trends and user satisfaction.
- Real-time dashboards with feedback trends and metrics
- User segmentation by roles, subscription tiers, demographics
- Engagement metrics and user activity tracking
Benefits:
- Prove the value of product decisions with concrete data
- Identify your most valuable user segments
- Track product-market fit improvements over time
- Generate professional reports for stakeholders
Dynamic Product Roadmap
Visual roadmap management with AI-powered prioritisation and multiple view options.
- Visual timeline in quarterly, kanban, list, or calendar views
- AI-powered prioritisation based on feedback and sentiment
- Public roadmaps for transparent feature planning
- Quarterly planning with estimated release dates
- Direct feedback integration into roadmap items
- Status management through development stages
Benefits:
- Align team and stakeholders on product direction
- Build customer trust through transparent feature planning
- Make data-driven decisions on feature prioritisation
- Reduce "when will this be built?" support requests
Automated Changelog Generation
Intelligent changelog creation that connects completed features to the original feedback.
- Smart release notes from completed feedback items
- Version management with release dates
- Feedback linking to show impact
- Rich formatting with descriptions and author information
- Historical tracking of all product updates
Benefits:
- Save hours of manual changelog writing
- Keep customers informed about product improvements
- Show direct connection between feedback and features
- Maintain professional communication with stakeholders
Complete Customisation & Branding
Full white-label experience with custom domains and complete brand control.
- White-label branding with colours, logos, and styling
- Custom domain setup with SSL certificates
- Domain management with DNS configuration guidance
- Subdomain support for multiple portals
- Flexible categories matching your product structure
Benefits:
- Maintain consistent brand experience across touchpoints
- Build customer trust with professional, branded URLs
- Eliminate "powered by" branding completely
- Integrate seamlessly with existing tools and processes
Technical Specifications
Built for scale with modern infrastructure and comprehensive integrations
Built for Scale
- Cloud Infrastructure: Google Cloud Platform with auto-scaling
- Performance: Sub-200ms response times globally
- Uptime: 99.9% SLA with redundant systems
- Security: Enterprise-grade security
Webhook Integrations
- Slack: Real-time notifications to your team channels
- Discord: Community updates and team notifications
- Easy Setup: Simple webhook configuration
- Instant Alerts: Get notified when feedback is submitted
Embeddable Widget
- JavaScript Integration: Simple script tag for easy embedding
- HTML Customisation: Flexible HTML structure for your website
- Branded Experience: Widget matches your site's design
- Seamless Integration: Renders feedback portal on your own website
Industry-Specific Solutions
Tailored features for different types of businesses and use cases
SaaS Feedback Management
Perfect for software companies looking to prioritise feature development based on user feedback.
- User segmentation by subscription tiers
- Feature request voting and prioritisation
- Integration with development tools
- Churn reduction through proactive feedback
E-commerce Customer Insights
Understand what customers want from your online store and product offerings.
- Product improvement suggestions
- Shopping experience feedback
- Public voting on new features
- Customer satisfaction tracking
Ready to Get Started?
Experience all these powerful features with our 5-day free trial
5-day free trial • No credit card required • Full access to all features