Overview
FeedbackNexus automatically sends email notifications to keep users engaged and informed about:
- Feedback status changes
- New comments on items they follow
- Responses from your team
Notification Settings
Portal-Level Settings
Access Notification Settings:
- Go to Settings → Notification Settings
- Configure global notification preferences
Notification Types
Feedback Status Changes
When Triggered:
- Feedback moves from New → Under Review
- Status changes to Planned, In Progress, or Completed
Who Gets Notified:
- Feedback Author: Person who submitted the feedback
- Voters: Users who voted for the item
- Followers: Users explicitly following the item
- Commenters: Users who participated in discussions
New Comments
When Triggered:
- Team member responds to feedback
- User adds comment to discussion
Who Gets Notified:
- Feedback Author: Original submitter
- Previous Commenters: Others in the discussion
- Followers: Users following the item