Quick Start Guide

Get up and running with FeedbackNexus in just a few minutes with this comprehensive quick start guide.

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Get up and running with FeedbackNexus in just a few minutes! This guide will walk you through the essential steps to start collecting feedback from your users.

Overview

FeedbackNexus is a multi-tenant customer feedback platform that allows you to:

  • Collect feedback and feature requests from users
  • Organize feedback with voting and commenting
  • Track feedback through customizable statuses
  • Get AI-powered insights and sentiment analysis
  • Embed feedback collection directly on your website

Step 1: Create Your Account

  1. Visit FeedbackNexus
  2. Click Sign Up to create a new account
  3. Enter your email address and create a secure password
  4. Verify your email address when prompted

Step 2: Create Your First Portal

A portal is your feedback collection space where users can submit and vote on feedback.

  1. After logging in, click Create Portal
  2. Fill in the required information:
    • Company Name: Your organization's name
    • Portal Name: Choose a unique portal name (e.g., portals.feedbacknexus.com/portal-name)
    • Categories: Default categories are provided (Features, Bugs, General)
  3. Click Create Portal

Your portal will be created and you'll be redirected to the portal dashboard.

Step 3: Configure Basic Settings

Portal Settings

  1. Navigate to your portal and click the gear icon (portal settings)
  2. Configure basic options:
    • Apearence: Upload your logo and set portal colours
    • Notifications: Set which notifications you receive when feedback/comments/votes are made
    • Moderation: Set whether feedback and comments need to be moderated before appearing on your portal
    • Custom Domain: Set your custom domain (if aplicable)
    • Embeddable Widget: Put your portal/roadmap in your own website

Step 4: Collect Your First Feedback

Option A: Direct Portal Access

Share your portal URL with users: https://portals.feedbacknexus.com/portal-name

Users can:

  • Submit new feedback
  • Vote on existing items
  • Comment and discuss
  • Track feedback status

Option B: Embed the Widget

Add feedback collection directly to your website:

<!-- FeedbackNexus Widget -->
<script src="https://api.feedbacknexus.com/widget.min.js"></script>
<div id="feedback-widget"></div>
<script>
FeedbackNexus.init({
  portal: 'scm',
  container: '#portal-name',
  maxItems: 0 // 0 = show all
});
</script>

Step 5: Manage Feedback

View Feedback

  1. Go to Manage Feedback in your portal dashboard
  2. See all submitted feedback with:
    • Vote counts
    • Comments
    • Current status
    • AI sentiment analysis

Update Status

  1. Click on any feedback item
  2. Change status from the dropdown:
    • New → Under Review → Planned → In Progress → Completed
  3. Add comments to communicate with users

Use AI Features

FeedbackNexus automatically provides:

  • Sentiment Analysis: Understand user emotions
  • Priority Scoring: AI-suggested importance levels
  • Duplicate Detection: Identify similar feedback
  • Insights: Automated analysis and recommendations

Step 6: Engage Your Community

Respond to Feedback

  • Add comments to feedback items
  • Update statuses to show progress

Create a Roadmap

  1. Set a feedback status to Planned
  2. Choose to add to the roadmap
  3. Set target dates and descriptions
  4. Make your roadmap public to show users what's coming

Automatic Notifications

  • Followers get notified when items they care about are updated