Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferences and login status, which can make your next visit easier and the site more useful to you.

Similar technologies include:

• Local Storage: Stores data locally within your browser
• Session Storage: Temporary storage that expires when you close your browser
• Web Beacons: Small transparent images used to track user behaviour
• Pixels: Tiny graphics used for analytics and advertising

2. How We Use Cookies

FeedbackNexus uses cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use our platform to improve our services
• Provide personalised content and recommendations
• Measure the effectiveness of our marketing campaigns
• Ensure the security and proper functioning of our platform
• Comply with legal and regulatory requirements

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for our website and platform to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

Examples include:

• Authentication cookies to keep you logged in
• Security cookies to protect against fraud
• Load balancing cookies to distribute traffic
• Preference cookies to remember your settings

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website and platform by collecting and reporting information anonymously. This helps us improve our services.

Examples include:

• Performance monitoring cookies to track page load times
• Error tracking cookies to identify and fix issues
• A/B testing cookies to optimise user experience
• Usage analytics cookies to understand user behaviour

3.3 Functional Cookies

These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use on our pages.

Examples include:

• Language preference cookies
• Theme and display preference cookies
• Integration cookies for third-party services
• Email support form cookies to remember your preferences

3.4 Marketing and Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

Examples include:

• Tracking cookies for remarketing campaigns
• Social media cookies for sharing content
• Conversion tracking cookies to measure campaign success
• Personalisation cookies to show relevant content

4. Third-Party Cookies

We work with trusted third-party service providers who may set cookies on our website. These include:

4.1 Payment Processing

• Stripe: Secure payment processing and fraud prevention

5. Cookie Duration

Cookies can be categorised by how long they remain on your device:

5.1 Session Cookies

These are temporary cookies that expire when you close your browser. They are used for essential functions like keeping you logged in during your session.

5.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They remember your preferences and settings for future visits.

Typical durations:

• Authentication cookies: 30 days
• Preference cookies: 1 year
• Analytics cookies: 2 years
• Marketing cookies: 90 days to 2 years

6. Managing Your Cookie Preferences

6.1 Cookie Consent Tool

When you first visit our website, you'll see a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customise your cookie preferences by category
• Learn more about each type of cookie we use

6.2 Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block third-party cookies
• Clear all cookies when you close the browser
• Set up notifications when cookies are being set

6.3 Browser-Specific Instructions

Chrome: Settings > Privacy and security > Cookies and other site data

Firefox: Settings > Privacy & Security > Cookies and Site Data

Safari: Preferences > Privacy > Manage Website Data

Edge: Settings > Cookies and site permissions > Cookies and site data

6.4 Mobile Devices

On mobile devices, you can manage cookies through your browser app settings or by using privacy settings in your device's main settings menu.

7. Impact of Disabling Cookies

While you can disable cookies, please note that doing so may affect your experience:

7.1 Essential Cookies

Disabling essential cookies will prevent core functionality from working properly:

• You may not be able to log in to your account
• Your preferences and settings won't be saved
• Security features may not function correctly
• Some pages may not load or display properly

7.2 Analytics Cookies

Disabling analytics cookies means:

• We can't measure how you use our platform
• We may not identify and fix issues as quickly
• Improvements to user experience may be delayed

7.3 Marketing Cookies

Disabling marketing cookies results in:

• Less relevant advertisements
• Repeated display of the same ads
• Inability to measure marketing campaign effectiveness

8. Data Protection and Privacy

Cookie data is processed in accordance with our Privacy Policy and applicable data protection laws:

• We only collect cookie data that is necessary for the specified purposes
• Cookie data is stored securely and protected against unauthorised access
• We retain cookie data only for as long as necessary
• You have rights regarding your cookie data under UK GDPR
• We obtain your consent before setting non-essential cookies

For more information about how we handle your personal data, please see our Privacy Policy.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make significant changes:

• We will update the "Last updated" date at the top of this policy
• We may notify you through our platform or by email
• We will provide a summary of key changes
• Continued use of our services constitutes acceptance of the updated policy

10. Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Privacy Enquiries: Contact our privacy team
Subject: Cookie Policy Enquiry

Company Details:
BPS Designs Ltd.
Registered in England and Wales
United Kingdom