FeedbackNexus vs UserVoice

A comprehensive comparison of features, pricing, and benefits to help you choose the right feedback management platform for your team.

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At a Glance

Key differences between FeedbackNexus and UserVoice

  • Starting at £29/month - Significantly more affordable
  • Advanced AI duplicate detection with 85% similarity threshold
  • Custom domains included in Enterprise plan
  • 5-day free trial with full feature access
  • UK-based with GBP pricing and local support
  • AI-powered sentiment analysis and prioritisation
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  • Starting at $899/month - Premium pricing
  • Basic duplicate detection with merge functionality
  • Advanced whitelabeling only in highest tier
  • 21-day free trial available
  • US-based with USD pricing
  • Established platform with enterprise focus

Feature Comparison

Side-by-side comparison of key features and capabilities

Feature FeedbackNexus UserVoice
Pricing & Plans
Starting Price £29/month (~$36) $899/month
Free Trial 5 days (full access) 21 days
Currency GBP (UK-friendly) USD
Core Feedback Management
Feedback Collection Web portals, widgets, embeddable forms Web portals, in-app widgets, contributor console
Custom Branding Available from Pro plan (£99/month) Advanced whitelabeling only in Premium ($1,349/month)
Custom Domains Enterprise plan (£299/month) with SSL Available but pricing not clearly specified
Categories & Organization Flexible categories, smart categorisation Advanced sorting and categorization
AI & Intelligence
Duplicate Detection Advanced AI with 85% similarity threshold, real-time detection Basic merge functionality
Sentiment Analysis AI-powered sentiment analysis included Available in Enterprise tier
AI Prioritisation Smart priority scoring based on votes, sentiment, segments Priority scoring available
Trend Analysis AI-powered trend detection Feedback analytics and trending
Analytics & Reporting
Real-time Dashboards Included in all plans Dashboard of feedback activity
User Segmentation User segments and filtering Segment by user and account data (Team+ plans)
Advanced Analytics Engagement metrics, activity tracking AI-driven insights (Enterprise only)
Product Management
Roadmap Management Visual roadmaps with multiple views (quarterly, kanban, calendar) Internal roadmap (Team+ plans)
Public Roadmaps Public roadmaps for transparency Available
User Interaction Upvoting, following, commenting with notifications Voting and commenting features
Embedding JavaScript embed script for seamless integration In-app widgets and embeddable forms
Changelog Generation Automated changelog with feedback linking Status updates and communication
Integrations
Communication Slack, Discord webhooks Slack, MS Teams, extensive integrations
Development Tools API access, webhooks Jira, Azure DevOps, API access
CRM Integration API-based integrations Salesforce connector, account data
Support Tools API integrations Zendesk connector
Security & Compliance
SSO Integration Google SSO included SSO access (Pro plan+)
User Limits & Scale
Entry Level Users 1,000 feedback items (£29/month) 1,000 unique end users ($899/month)
Mid-tier Users 5,000 feedback items (£99/month) 3,000 unique end users ($1,199/month)
Enterprise Scale Unlimited feedback items (£299/month) 5,000+ unique end users ($1,349/month+)

Pricing Comparison

See how much you can save with FeedbackNexus

FeedbackNexus

Basic

£29/month
  • 1,000 feedback items
  • 1 admin user
  • AI sentiment analysis
  • Analytics & reporting

Pro

£99/month
  • 5,000 feedback items
  • 5 admin users
  • Custom branding
  • AI duplicate detection
  • AI prioritisation

Enterprise

£299/month
  • Unlimited feedback items
  • Unlimited admin users
  • Custom domain & SSL
  • White-label experience

UserVoice

Pro

$899/month
  • 1,000 unique end users
  • Web portal & widget
  • Basic integrations
  • SSO access

Team

$1,199/month
  • 3,000 unique end users
  • Chrome extension
  • Account data integration
  • Internal collaboration

Premium

$1,349/month
  • 5,000 unique end users
  • Advanced whitelabeling
  • Feature development tracking
  • Account insights

💰 Potential Annual Savings

Entry Level: Save £10,440/year (£29 vs $899 ≈ £899)
Mid-tier: Save £13,200/year (£99 vs $1,199 ≈ £1,199)
Enterprise: Save £12,600/year (£299 vs $1,349 ≈ £1,349)

Why Choose FeedbackNexus?

Key advantages that make FeedbackNexus the better choice

Significantly More Affordable

Get enterprise-level features at a fraction of the cost. Our Basic plan at £29/month offers more value than UserVoice's $899/month entry plan.

Advanced AI Technology

Our AI-powered duplicate detection uses Google's Vertex AI with 85% similarity threshold, providing superior accuracy compared to basic merge functionality.

Custom Domains at Lower Cost

Get custom domain hosting with SSL certificates in our £299/month Enterprise plan, while UserVoice charges significantly more for similar features.

Superior Roadmap Management

Visual roadmaps with multiple views (quarterly, kanban, calendar) and AI-powered prioritisation help you plan better product development.

Automated Changelog Generation

Intelligent changelog creation that connects completed features to original feedback, saving hours of manual work.

UK-Based with Local Support

British Pound pricing, UK-based support team, and understanding of local business needs and regulations.

Ready to Make the Switch?

Start saving thousands whilst getting better features and superior AI technology

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5-day free trial • No credit card required • Full feature access