Announcing AI-Powered Comment Replies

Responding to customer feedback quickly and professionally is crucial for SaaS teams—but when your inbox is overflowing, it’s easy to fall behind. That’s why we’re excited to introduce AI-Powered Comment Replies, now available for all Pro and Enterprise FeedbackNexus subscribers.

What Are AI-Powered Comment Replies?

Our new feature uses Google’s Gemini 2.0 Flash AI model to generate context-aware, professional replies to user feedback in seconds. Whether you’re a product manager juggling dozens of requests or a support lead handling high volumes, you can now respond faster—without sacrificing quality or your brand’s tone.

How the Feature Works

• Step 1: Access the Feature – When viewing a feedback item in your admin dashboard, Pro and Enterprise users will see a purple “Generate Reply” button next to the comment box.

• Step 2: Choose Your Reply Type – Select from six professionally-crafted templates: Positive Reply, Under Review, Acceptance, Completed, Rejection, or Request More Info.

• Step 3: Review & Edit – The AI instantly drafts a 1-3 sentence reply based on the feedback’s context, conversation history, and your selected intent. Make any tweaks you want.

• Step 4: Post – Click Comment to send, or Cancel if you want to start over. The interface stays clean and focused, showing options only when you have a draft ready.

Why This Matters: Key Benefits

• Save Time – Generate polished, on-brand responses in seconds instead of minutes.

• Maintain Consistency – Every reply follows a professional, brand-appropriate tone—no matter who’s responding.

• Context-Aware – Replies consider the feedback’s title, description, and conversation history for maximum relevance.

• Flexible – Edit AI-generated replies to add your personal touch or address specifics.

• Professional – Concise, respectful replies that value your users’ time.

Real-World Example: See It in Action

Imagine a user requests a dark mode feature. Instead of typing out a response from scratch, you:

1. Click “Generate Reply”

2. Select “Acceptance Reply”

3. Get: “Thanks for this suggestion. We’ve added dark mode to our development roadmap and will notify you when it’s ready.”

4. Edit if needed, post, and move on to the next item—saving valuable time with every interaction.

Technical Highlights

• Powered by Gemini 2.0 Flash – Google’s latest, fastest AI model for real-time, nuanced replies.

• Smart Prompting – Each template uses carefully crafted prompts for optimal, situation-specific responses.

• Plan Availibility – Available exclusively for Pro and Enterprise users.

Who Should Use This Feature?

This feature is designed for busy SaaS product managers, support teams, and anyone who needs to handle feedback at scale—without letting professionalism slip. The AI doesn’t replace your judgment; it accelerates your workflow and keeps every response on-brand.

How to Get Started

AI-Powered Comment Replies are available now for all Pro (£99/month) and Enterprise (£299/month) plan subscribers. If you’re on the Free or Basic plan, you can upgrade anytime to unlock this and other premium features.

Part of a Broader AI Initiative

This launch is just one step in our AI-powered roadmap. Along with AI-powered comment replies, we've also launched AI roadmap descriptions (Pro/Enterprise) and AI changelog summaries (Pro/Enterprise). FeedbackNexus already offers AI sentiment analysis, priority scoring, and trend tracking—now, responding to feedback and creating professional content is faster and easier than ever.

Ready to Respond Smarter?

If you’re ready to save hours each week, maintain a professional tone, and never let a feedback item slip through the cracks, it’s time to experience AI-powered comment replies. Upgrade to Pro or Enterprise today and see how much faster your team can move.