AI Feedback Management Platform for SaaS Teams
Centralize, analyze, and act on customer feedback with FeedbackNexus. Our AI-powered platform transforms scattered insights into clear product decisions—helping SaaS teams prioritize features, boost user satisfaction, and accelerate growth.
Why Choose FeedbackNexus?
- AI Sentiment Analysis: Detects 11 emotions, scores feedback by sentiment, intensity, and confidence for actionable insights.
- Automated Prioritization: Smart scoring combines sentiment, votes, recency, and user segments—so you know what matters most.
- Duplicate Detection & Trend Analysis: Instantly finds similar feedback and uncovers emerging issues with advanced AI.
- Custom Categories & Integrations: Organize feedback your way; connect with Slack, Discord, and more for real-time updates.
- Fast Results: Self-serve onboarding—start collecting and analyzing feedback in under a minute with a free trial.
Designed for SaaS Product Teams
- Small companies seeking organized, actionable feedback.
- Teams aiming to reduce churn and improve user satisfaction.
- Anyone who wants to save time with AI-driven automation.
Proven Results
- 40% faster feature development cycles.
- 25% higher user satisfaction scores.
- Quantifiable ROI through automation and smarter product decisions.
Get Started in Minutes
- Sign up for a free 5-day trial—no credit card required.
- Connect your channels and start collecting feedback instantly.
- See prioritized insights and take action—faster than ever.
Ready to transform your feedback process? Create your account now and experience the power of AI feedback management.
Proven Reliability
Unlike new startups, we've been building and maintaining successful software platforms since 2005. Our track record speaks for itself.
- Nearly 20 years of continuous operation
- 135,000+ users across our platforms
- Family-owned business with personal service
- Enterprise-grade security and uptime
AI-First Innovation
Unlike traditional feedback tools that just collect data, FeedbackNexus uses AI to provide actionable insights from day one.
- Sentiment analysis for every piece of feedback
- Automatic priority scoring based on impact
- Smart categorisation and advanced duplicate detection
- Trend analysis to spot emerging issues
True White-Label Experience
Complete custom domain support with automatic SSL certificates - your feedback portal lives on your domain, not ours.
- Host on your own domain (feedback.yourcompany.com)
- Automatic SSL certificate provisioning
- No "powered by" branding anywhere
- Full brand customisation and styling
Personal Support
As a family-owned business, we provide personal, responsive support that you won't get from large corporations or venture-backed startups.
- Direct access to our experienced team
- Personal onboarding and setup assistance
- Responsive email support
- Long-term partnership approach
Continuous Innovation
Our decades of experience building CRM, risk management, and invoicing systems inform every feature we build.
- Deep understanding of business workflows
- Regular feature updates and improvements
- AI capabilities that actually solve real problems
- Integration expertise from years of system building
Simple Integrations
Connect with your existing workflow tools through webhooks, built with the integration expertise from our other successful platforms.
- Slack webhook integration for team notifications
- Discord webhook integration for community updates
- Real-time notifications when feedback is submitted
- Easy setup with step-by-step guidance
Trusted by Thousands of Users
Real reviews from customers of our SwimClub Manager platform - showcasing nearly 20 years of software excellence
The same team that built SwimClub Manager now brings you FeedbackNexus - with the same commitment to excellence, support, and continuous improvement.
Learn About Our 20-Year Track RecordPerfect for Every Team
From startups to enterprise, FeedbackNexus scales with your needs
SaaS Companies
Challenge: Scattered feedback across support tickets, emails, and social media
Solution: Centralised feedback collection with AI-powered prioritisation
Outcome:
- Build features that drive user retention and reduce churn
- Prioritise development based on real user impact
- Improve product-market fit with data-driven decisions
E-commerce Platforms
Challenge: Understanding what customers want from product improvements
Solution: Public feedback portals with voting and community engagement
Outcome:
- Increase customer satisfaction and drive repeat purchases
- Reduce cart abandonment with targeted improvements
- Build customer loyalty through transparent communication
Mobile App Developers
Challenge: App store reviews don't provide actionable insights
Solution: Direct feedback collection with sentiment analysis and categorisation
Outcome:
- Improve app ratings and user engagement
- Identify and fix critical issues before they impact ratings
- Build features users actually want and use
Get Started in 5 Minutes
Simple setup process with no technical expertise required
Create Account
Sign up with your email - no credit card required for the 5-day free trial.
Customise Portal
Add your branding, colours, and categories to match your company's look and feel.
Setup Custom Domain
Connect your own domain with guided DNS configuration (Enterprise plan).
Collect Feedback
Share your branded portal link or embed widget to start collecting feedback.
Analyse Results
Let AI provide insights and recommendations to guide your product decisions.
Act on Feedback
Implement the most impactful features and keep customers informed of progress.
5-day free trial • No credit card required • Full access to all features
Ready to Transform Your Feedback Process?
Join 500+ companies already using FeedbackNexus to build better products
5-day free trial • Dedicated onboarding support • Migration assistance